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Archive for the ‘Customer Service’ Category
Why Online Reviews Matter
You know generally that reviews are important for your business, and you may even know that they are becoming more imperative every day. But with all the day-to-day business priorities you manage, how important are they, really for you? Answer: A lot. A great infographic just came out on this topic with some great statistics [...]
Reputation Management in 2 Simple Steps
We’ve all heard stories about a few grumpy (or in some cases, irate) customers making it their personal mission to tarnish a business’s reputation online. To defend their name, many businesses go into full “circle the wagons” mode, pursuing legal action or hiring some “specialist” in reputation management to go on the offensive. But the [...]
6 Ways to Beat Your Competitors Online
There is one thing in business you can always count on being a thorn in your side: your competition. It’s one of the only forces you cannot control and they can be an unpredictable threat to your business. They are always out there willing to sell their product less than yours or give away more [...]
Ridiculously Great Customer Service
Have you ever noticed every so often, a business completely shocks you with amazingly good customer service? It might just be a rock star employee or perhaps the entire business follows this strategy but when it happens, you can’t help but notice. Sometimes it’s walking into a business and they remember your name. Other times [...]
